Returns + Exchanges

Returns+Exchanges


What is your return policy?
We accept merchandise in new condition with original tags attached, unworn, and unwashed garment for a full refund. You have 15 calendar days from the day you receive your order to postmark your items for returns.


What if my return is past 15 days?
Any returns postmarked more than 15 days from the delivery date are ineligible for return. Returns postmarked within 30 days will be eligible for credit.


What if I need to exchange something for a different size or color?
Unfortunately, we are unable to process exchanges. If you would like to exchange something for a different size or color please return the original item for a full return.


When will I get my refund?
When we receive your return, please allow 2-3 business days for your return to be processed and 5-10 business days for your bank to post the refund to your account. We will then send you an email letting you know your refund has been processed.


How do I return an order from within the US?
For US customers, we include a pre-paid label to make it simple as possible.


How to return to Willow & Clay:
1. Include all unwanted items.
2. Stick return label on the mailer and include the packing slip inside the mailer.
3. Take your return to the closest FedEx or you can schedule a pickup.
* Please only send returns using our pre-paid return labels so that we can track your return. We will not refund a lost return that was not sent with our label. 
 

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